[ They've never met in person, but this is just who Snow is as a person. So, as Mettaton approaches, she offers him a warm smile and then he's just wrapped up in a hug. It doesn't matter that she doesn't know him, he's in pain, and he doesn't deserve to feel so alone.

When she pulls back, she sits. ]

You're welcome. And even though something sad led to us meeting for the first time, I think, maybe, we can understand each other, at least a little. If nothing else, I'm a pretty good listener.